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Client Services Coordinator

PROMIS Medical Centre

Job Status

Full-Time

About PROMIS Medical Centre

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PROMIS Medical Centre is a patient-focused healthcare clinic committed to delivering accessible, high-quality medical services in a professional and welcoming environment. Our team of experienced physicians and healthcare professionals provides comprehensive care tailored to each patient’s individual needs.
 

We emphasize continuity of care, clear communication, and evidence-based medicine, ensuring patients receive timely and thoughtful medical support. By combining clinical excellence with efficient administrative processes, PROMIS Medical Centre aims to create a seamless healthcare experience built on trust, respect, and compassion.
 

Our clinic values collaboration, discretion, and professionalism, and we are dedicated to maintaining the highest standards of care while adapting to the evolving needs of our community.

Role Overview​

The Client Services Coordinator plays a critical role in ensuring an exceptional client experience from initial inquiry through ongoing care. This position combines administrative excellence, client communication, coordination, and light sales/marketing support in a professional medical environment.
 

This role is ideal for someone who is detail-oriented, organized, punctual, confident in communication, and comfortable working in a fast-paced healthcare setting.

Key Responsibilities ​​

 

Client Coordination & Communication

  • Serve as the primary point of contact for clients via phone, email, and in-person

  • Respond promptly, professionally, and clearly to client inquiries

  • Guide clients through services, appointments, and next steps

  • Maintain strong relationships with clients to support satisfaction and retention
     

Scheduling & Administrative Support

  • Schedule, confirm, and coordinate appointments efficiently

  • Manage and maintain client records with strict confidentiality

  • Ensure accurate documentation, forms, and follow-ups related to client care

  • Coordinate with physicians, allied health professionals, laboratories, and external medical facilities

  • Support general office operations and daily clinic workflow
     

Sales, Marketing & Growth Support

  • Support client onboarding and service explanations

  • Assist with follow-ups related to programs, packages, and renewals

  • Contribute to clinic growth through commission-based client engagement

  • Assist with basic social media and digital communication when needed (Instagram, LinkedIn, Facebook)

Qualifications & Requirements​

  • Strong verbal and written communication skills

  • Fluent in English

  • Proficiency in Microsoft Word and Excel

  • Highly detail-oriented, organized, and punctual

  • Professional, client-focused demeanor

  • Legally eligible to work in Canada

Preferred Assets (Strong Assets)​​

  • Familiarity with the Canadian healthcare system

  • Previous experience in a medical clinic or healthcare office

  • Experience working with EMRs (Electronic Medical Records)

  • Understanding of social media platforms (Instagram, LinkedIn, Facebook)

  • Background in sales, marketing, or client relationship management

  • Experience coordinating with healthcare providers or diagnostic facilities

What We Offer​

  • Full-time position - Monday–Friday, 9am–5pm

  • Salary plus commission, with earning potential tied to performance

  • Professional, modern healthcare environment

  • Supportive team culture focused on excellence and client care

  • Opportunity to grow within a respected private healthcare organization

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